Terms and Conditions

CONTRACTING PARTNER

Any contract entered into, unless specifically stated otherwise, is concluded with Senoia Pet Products, s.l. with residence in San Jorge 19, 50001 Zaragoza, Spain, and VAT nr ESB99284275 Registered in Mercantile Register of Zaragoza volume 3791.

CONCLUSION OF THE CONTRACT

The contract is concluded when, once the product(s) is/are selected and all the shipment details have been entered, you purchase by confirming the payment through the payment path. Senoia Pet products reserve the right to refuse an order.

Purchasing can only be done, and consequently the contract be concluded, if goods are available in stock. In any case the web page will always show if a product is in stock.

DISPATCH & DELIVERY
Deliveries are made by GLS except in Spain, Portugal, UK and Ireland, where they could eventually be made by a different courier company.

The freight cost will vary depending on the Area and order. A list of the areas and shipping costs are shown in the annex.

In the case of countries outside the EU or Euro currency, the freight cost includes custom taxes, if any are applicable.

Zones Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 Area 7
Countries Spain
Portugal
United Kingdom
Ireland
Germany
Austria
France
Italy
Luxemburg
Belgium
Holland
Denmark
Czech Republic
Slovenia
Slovakia
Poland
Hungary
Estonia
Latvia
Lithuania
Bulgaria
Romania
Croatia
Finland
Sweden
Switzerland Serbia Norway
Shipping Always Free 3,5€ – 9€ 5,5€ – 12€ 6€ – 25€ 3€ – 35€ 5€ – 48€ 5€ – 49,50€
Free shipping from 80€ 80€ 150€ 185€ 185€ 185€

Orders arriving before 16:00 h will be processed and shipped the same day. Orders arriving after 16:00 h will be shipped the day after.
The estimated transit time per country is shown in the following list, and it is approximate and refers only to working days from the point of shipment.
In the case the delivery requires a customs clearance the transit time could be delayed.
All is refered to working days only.

Spain 1/2 days Portugal 2/4 days United Kingdom 2/3 days Ireland 3/4 days
Germany 4 days Austria 5 days France 2/4 days Italy 2/4 days
Luxemburg 4 days Belgium 5 days Holland 5 days Denmark 5 days
Czech Republic 5 days Slovenia 4/6 days Latvia 4/6 days Lithuania 4/6 days
Bulgaria 4/6 days Romania 1-2 days Croatia 4/6 days Finland 4/7 days
Sweden 3/6 days Switzerland 3/5 days Serbia 4/6 days Norway 3/7 days

PRICES

All product prices and delivery costs include VAT and customs taxes (when applied).

RIGHT OF CANCELLATION AND RETURNS POLICY

You have the right to cancel your contract within 14 days of delivery, without being obliged to state any reason. This limit starts from the receipt of your order.

If you return the goods bought on line, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.

The returned goods will be refunded by the same method as the payment was initially made.

We request that you return goods at your own cost. For the return address please contact our customer service on the e-mail customer@landofsybaris.com

Faulty goods are fully-refundable, inclusive of delivery and return. Once you receive the parcel you must inform our customer service of any damage in transit within the next 24 hours to discuss a refund.

PAYMENT

Payment for goods is to be made by VISA, Master Card or American Express credit card or through the PAYPAL payment path. We cannot accept cheques, cash or transfers.

POLICY OF PERSONAL DATA PROTECTION

This Privacy Policy has been developed according to the disposal of the Spanish Organic Law 15/1999 of 13th of December concerning Protection of personal data and to the Recommendations 2/2001 of 17th of May and 1/1999 of 23rd of February, issued by the European Group of Article 29 and according to the Directive 95/47/CE of the European Parliament.

Senoia Pet Products, s.l. informs you that your personal data are added to a file of our own property. It’s understood that these data are voluntarily supplied by the user and you expressly allow us to store them in our clients data base.

The personal data obtained from the user will be strictly limited to information necessary to identify them and provide the service. These data will not be handed over to any organisation, public or private, and they will remain under the complete responsibility of Senoia Pet Products, s.l. Persons affected could exercise their rights of access, rectification, cancellation and opposition through the e-mail address: customer@landofsybaris.com .

In some cases, in order to provide our services we might be forced to indicate some data – such as name, address and telephone – to other companies that participate in the provision of the service (Courier Company) or to use your data to get in contact with you with regard to your order. Your address’ data will be used only for delivery and invoicing of the products or services you might order. Your personal data will be deleted from our register if they seem to be false. When registering in www.landofsybaris.com you commit yourself to provide sincere and true information for what concerns you.

The payment operations, via Credit Card, are carried out through a safe environment. Your credit card data will be sent directly to the server of you Bank, where they will be processed through your conformity.

Senoia Pet Products, s.l. retains the right to modify this privacy policy to adapt it to legislative or jurisprudential changes or novelties, keeping in mind at any moment the user’s or consumer’s lawful interests.

 

POLICY OF COOKIES

The Land of Sybaris web site uses Cookies to personalize your navigation and to measure the traffic and your behaviour in the site, which allows us to improve the user’s experience so our web site becomes more user-friendly. However, we will NEVER compile personal data, because we are concerned about your privacy.